How ClearSale Protected Revenue and Increased Approvals for Style Store

Industry

Luxury Goods and Jewelry

Challenge

Reduce Fraud While Protecting Returns

Results

Prevented Fraud, Reduced Chargebacks, and Maximized Approval Rates

Key Product

Complete Decision with Chargeback Guarantee

www.stylestore.com.ar/

$500K+

in fraud prevented over a 15-month period

in fraudulent chargeback costs

92.7%

of monthly orders approved

“Working with ClearSale has allowed us to drastically reduce our risk of financial losses, avoid the need to hire more staff to review orders, and increase our confidence because we know that we’re protected.”

Ricardo Calderón

Head of Operations, Digital Commerce & Customer Experience

About Style Store

Style Store is an Argentina-based retailer that carries a wide selection of luxury lifestyle products. The brand has locations in Buenos Aires, Mendoza, Córdoba, and Rosario. Its growing ecommerce presence gives customers the option to shop online or in-store, depending on their preferences.

The brand specializes in high-end merchandise, including premium watches, jewelry, electronics, and other lifestyle goods from sought-after global brands. Style Store focuses on quality, helping it build a reputation as a destination for consumers looking for luxury products and the latest trends.

Why Style Store Had an Increased Fraud Risk

During the pandemic, Style Store experienced a dramatic rise in online orders as more customers shifted to digital shopping. Daily ecommerce transactions quickly increased from around 30 orders per day to as many as 250–300 orders per day.

This rapid growth created new opportunities for the business, but it also introduced new operational and security challenges, including:

A sharp increase in e-commerce transaction volume
More fraud attempts targeting high-value products
Greater exposure to costly chargebacks

Style Store relied on an internal manual fraud review process to analyze suspicious orders and protect its business. However, this method created several operational challenges:

Manual review processes couldn’t scale to meet growing order volumes.
Fraud teams faced increasing workloads.
Potential to decline legitimate orders.
Order approvals slowed during the busiest periods.

Without a scalable fraud prevention solution, Style Store risked placing even more strain on its internal team. The company would have needed to hire additional fraud analysts just to keep up with order volume, adding cost and complexity while still leaving room for human error.

ClearSale’s Guaranteed Ecommerce Fraud Protection Offered a Solution

To address rising fraud risks and operational strain, Style Store found an ecommerce fraud protection solution that could scale with its growing online business. Style Store adopted ClearSale's Complete Decision with Chargeback Guarantee, a comprehensive fraud prevention solution that can detect and stop fraudulent transactions before they result in costly chargebacks.

With ClearSale's solution in place, Style Store gained:

Advanced fraud detection
Expert review by the largest team of CNP fraud analysts in the world
Guaranteed protection against fraud-related chargebacks
A scalable system capable of supporting rapid e-commerce growth

The solution meant Style Store could handle larger transaction volumes without overwhelming internal teams or slowing order processing.

Higher Approval Rates and Zero Fraud Losses

After implementing ClearSale's fraud protection solution, Style Store was able to strengthen its e-commerce security while improving the order approval process for its customers. The retailer noticed immediate fraud prevention results. Not only did it protect revenue, ClearSale’s solution reduced the strain on employees while creating a positive experience for legitimate customers.

Key performance improvements included:

92.7% average monthly approval rate
Higher acceptance of legitimate customer orders
Improved revenue retention by reducing unnecessary declines

In addition, over a 15-month period, ClearSale helped Style Store prevent more than $500,000 in fraudulent transactions. Even as fraud attempts continued to occur, the system successfully identified and blocked suspicious activity before it could result in financial losses.

Just as importantly, Style Store was able to eliminate fraud-related chargebacks on approved orders thanks to ClearSale's guaranteed protection model. With the risk of fraud losses all but removed, the retailer could put more focus on growing its ecommerce business.

Ready to Increase Ecommerce Approval Rates and Eliminate Chargebacks?

As Style Store's experience shows, the right fraud prevention strategy can help ecommerce retailers grow with confidence. Combining advanced technology with expert analysis and guaranteed protection makes it possible for businesses to reduce fraud losses and increase approval rates without adding more staff.

"The integration of ClearSale was surprisingly seamless. We simply shared our company's information, and the platform began to learn and adapt to the needs of our store and our customers."

Ricardo Calderón, Head of Operations, Digital Commerce & Customer Experience

If your e-commerce team is looking for a better way to manage fraud risk without it impacting the underlying customer experience, ClearSale can help.