2021 Global Ecommerce Behavior Analysis 

It's 2021. Do You Know How Consumer Behavior's Changing?

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The face of the ecommerce shopper changed in 2020.

Merchants who are implementing increased fraud measures might rest easy knowing they are protecting themselves and their customers – but how do customers really feel about the extra scrutiny given to each order?

E-tailers saw a flood of sales from existing customers and many new-to-online shoppers—including in new categories and industries—in 2020/2021, driven by stay-at-home orders and concerns about COVID-19.

So, where do ecommerce attitudes stand now? And what does that mean for the future?

lgo-sarpioWe partnered with Sapio Research to get a better understanding of the behaviors and attitudes of today’s online consumer after this ground-shifting year.

Download this analysis to learn:

  • How 2020 changed the way consumers shop online, and whether the changes will last
  • How consumers weigh the risks of online shopping and how they view merchants after an experience with fraud
  • How different consumers react to fraud prevention efforts by ecommerce merchants
  • How consumer attitudes and spending patterns vary between countries, ages, and genders
  • And much more

ECOMMERCE CONSUMER BEHAVIOR: ACCESS THE ANALYSIS


The big changes we’ve seen in 2020 have created big opportunities for merchants … if they have the right intel.

Fill out the form to take a deep dive into what online shoppers around the world are thinking today!


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