hero-mexico-consumer-behavior-study-2022
ORIGINAL RESEARCH REPORT

Mexico: State of Consumer Attitudes on Ecommerce, Fraud, & CX 2021

Is your Ecommerce Business Prepared for the Change in Mexican Consumer Attitudes?

 

Download now

The pandemic has transformed Mexico’s ecommerce market.

An influx of novice online shoppers, new technology, and new ways to shop have spurred ecommerce growth in ways nobody expected to see until 2025.

Customer experience expectations have risen to new heights, increasing demand for personalized service, minimal friction, and protection from fraudsters. And revenue-draining false declines pose a credible threat to online businesses.

What consumer attitudes and growing trends do ecommerce businesses need to know—and lead toward—to rise to the top during this ecommerce revolution?

In this Mexico-specific version of our second annual consumer attitudes survey, State of Consumer Attitudes on Ecommerce, Fraud, & CX 2021, we partnered with Data and Insights Platform Dynata™ to offer detailed intelligence about the Mexican ecommerce market.

This booklet is designed to prepare your ecommerce and fraud protection strategies for the coming year and beyond.

You’ll discover surprising facts like these:

  • 17% of new Mexican consumers shopped online for the very first time during the pandemic.
  • A complicated checkout process will turn away 31% of shoppers.
  • 74% of experienced online customers increased their spending over the last few years.
  • Digital wallets have become a frequent payment method for 81% of Mexican online customers.
  • 41% of Mexican consumers will never shop with you again after just one false decline.
  • And so much more!

Fill out the form to access this report, so you can successfully adapt your ecommerce business to what Mexican consumers expect and want from their online shopping experience!

ClearSale Reviews

5

From the viewpoint of someone who has been the victim of credit card fraud

"We are in the Durable Medical Equipment supply industry and we use Shopify as our shopping cart. With Covid 19 we have seen a tremendous increase web traffic and online purchases. Prior to Covid 19 we had a number of fraudulent transactions that led to multiple investigations on Local, State and Federal levels all of which produced no returns only because the crooks were faster. This cost us in..."

Anonymous

5

Amazing Company to work with

"Their customer service is the best. They are quick to respond and answer questions regarding orders that are denied."

Teresa E.

5

Amazing - takes the stress away from me!

"I love that it takes the stress away from me worrying about fraud charges."

Dustin D.

5

Excellent service - both timeliness and fraud control

"I have always received immediate response and minimal fraud rejection -- which leads to increased sales."

Anonymous

logos-mobile-4
FraudDetection_Leader_Leader-3
FraudDetection_Leader_Mid-Market_Leader-Apr-29-2024-01-47-21-2160-PM
FraudDetection_Leader_Small-Business_Leader-Apr-29-2024-01-47-41-4786-PM
FraudDetection_EasiestSetup_Mid-Market_EaseOfSetup-Apr-29-2024-01-46-35-0310-PM
FraudDetection_EasiestToUse_Mid-Market_EaseOfUse-2
E-commerceFraudProtection_BestMeetsRequirements_Mid-Market_MeetsRequirements-Apr-29-2024-01-45-31-6610-PM
FraudDetection_BestMeetsRequirements_Mid-Market_MeetsRequirements
FraudDetection_EasiestSetup_Mid-Market_EaseOfSetup
Endeavor
Peersinsights
Top Performer
Great Place to Work
Leadership
Certified Business
Leadership
bg-woman-peace

Ready to
Get Started?

Let’s Talk!

Find out how to prevent chargebacks AND sell more.
Talk with a ClearSale CNP fraud expert today!
GET STARTED NOW