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ORIGINAL RESEARCH REPORT

Mexico: State of Consumer Attitudes on Ecommerce, Fraud, & CX 2021

Is your Ecommerce Business Prepared for the Change in Mexican Consumer Attitudes?

 

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The pandemic has transformed Mexico’s ecommerce market.

An influx of novice online shoppers, new technology, and new ways to shop have spurred ecommerce growth in ways nobody expected to see until 2025.

Customer experience expectations have risen to new heights, increasing demand for personalized service, minimal friction, and protection from fraudsters. And revenue-draining false declines pose a credible threat to online businesses.

What consumer attitudes and growing trends do ecommerce businesses need to know—and lead toward—to rise to the top during this ecommerce revolution?

In this Mexico-specific version of our second annual consumer attitudes survey, State of Consumer Attitudes on Ecommerce, Fraud, & CX 2021, we partnered with Data and Insights Platform Dynata™ to offer detailed intelligence about the Mexican ecommerce market.

This booklet is designed to prepare your ecommerce and fraud protection strategies for the coming year and beyond.

You’ll discover surprising facts like these:

  • 17% of new Mexican consumers shopped online for the very first time during the pandemic.
  • A complicated checkout process will turn away 31% of shoppers.
  • 74% of experienced online customers increased their spending over the last few years.
  • Digital wallets have become a frequent payment method for 81% of Mexican online customers.
  • 41% of Mexican consumers will never shop with you again after just one false decline.
  • And so much more!

Fill out the form to access this report, so you can successfully adapt your ecommerce business to what Mexican consumers expect and want from their online shopping experience!

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