How Do False Declines Happen?
Transactions run through fraud checks at multiple points in the payment chain. Unfortunately, fraud rules frequently contradict each other and may inadvertently allow fraudulent transactions to slip through the cracks – while falsely identifying legitimate orders as fraudulent.
Finding a Balance
Both credit card fraud and false declines are problems for ecommerce merchants.
We’ve created a helpful guide that explains the basics of how the payment process works and how false declines can be managed. The more you know about how they work, the better you’ll be able to stop fraud in its tracks and approve more sales – a balanced approach that grows your revenue while keeping customers happy.