Ecommerce UX: High-Converting Strategies for Peak Seasons

A great experience is what keeps customers on your website, moves them through checkout and ensures that their good orders get approved. After the digital shift of 2020, customer expectations for retail experience have never been higher. Now,

• 44% of consumers across 5 countries say they’ve abandoned purchases because checkout was too long or complicated.

• 39% of consumers say they’ll abandon a merchant forever after a false decline.

*Source: ClearSale/Sapio Research, Consumer Attitudes Toward Fraud, March 2020

Ecommerce sales in the U.S. grew 39% in Q1 2021, compared to the same time in 2020 (Adobe Digital Economy Index) . That means merchants need to be ready to deal with more traffic than ever during sales peaks—and deliver a better experience than ever.

Account takeover fraud increased more than 300% in 2020 (Threat Post, Oct. 2, 2020). Merchants need to identify fraudulent orders quickly and accurately—without rejecting good customers by mistake.

How can your store meet customers’ new eCommerce expectations and avoid costly fraud during peak sales seasons? Join ClearSale and Oracle leaders to discuss strategies for improving your store’s sales peak performance. You’ll learn:

• The importance of strategic integrations.

• How a complete commerce ecosystem maximizes customer satisfaction.

• Tips for creating a better customer experience at checkout.

• Preventing fraud and false declines while keeping good customers happy.