ClearSale and Gorgias

5 Steps To Turn Your Customer Service, CX and Fraud Prevention Into Sales Generators

Webinar On Demand

Does your store’s great customer experience extend to customer service and fraud prevention?

If not, it’s time to learn how you can deliver a better, more comprehensive customer experience and increase your sales.

Recorded: June 17, 2021 2p ET / 11a PT

Speakers

Denise
  • Denise Purtzer
  • ClearSale
  • VP of Partnerships and Alliances
Rohan Kapoor
  • Rohan Kapoor
  • Gorgias
  • Strategic Partner Manager

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Customer experience (CX) is what matters most for retention and lifetime value now, and customers’ standards have never been higher.

  • 79% of consumers say the experience a company provides is as important as its products or services.
  • 83% of consumers expect companies to communicate with them in real time.*
    *Source: Salesforce State of the Connected Customer, 2020.

Meanwhile, 2020’s rapid digital transformation spurred an explosion of ecommerce fraud
that makes fraud prevention critical to merchant survival. But good customers won’t tolerate being mistaken for fraudsters. If a merchant turns them away:

  • 39% will never buy from that store again.
  • 28% will post about their bad experience on social media.*
    *Source: ClearSale/Sapio Research, March 2020.

How can ecommerce businesses meet customers’ high expectations, deliver exceptional customer experiences fast, and prevent fraud now?
Join Chris Lavoie, PhD, Technology Partner Manager at Gorgias and Denise Purtzer, VP of Partnerships and Alliances at ClearSale to learn how to fine-tune your customer service and fraud prevention to improve CX, drive sales and keep customers coming back. You’ll learn:

  • How to personalize customer service interactions for customer retention and sales growth.
  • Most efficient methods of balancing automation and personalization when it comes to customer support.
  • Latest tools and resources you need to optimize your customer support practices.
  • How to enhance your growth stage and scale operations.
  • Ways to create seamless checkout experiences designed to increase sales.
  • Best practices for fraud screening that prevents losses and increases customer retention.

Access This Webinar on Demand Now

Register to learn how your business can meet customer expectations, beat fraud and increase your sales.

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